One Touch Gov. Delivered by Vangent.

Copyright © 2008 Vangent. Cottons Centre, Cottons Lane, London, SE1 2QG Reg No:1776848

Local Government handles millions of change requests from residents every single month. One Touch Gov radically improves the customer’s experience when faced with a change of life event - house move, change in financial circumstances or birth. One Touch Gov delivers the necessary services to the customer in a real joined-up way. It’s designed to be efficient, helping the authority to be proactively professional – advising residents what they may be entitled to, what they need to do and how much of the “burden and bureaucracy” the local authority can take away from its customer there and then!

One Touch Gov’s ‘joined-up’ approach to information collation for a residents, entitlements, applications, registrations and memberships is pioneering: Council officers gather customer details once and re-purpose it for all services applicable to the resident’s circumstance.

The One Touch service is deliverable across multi channels: telephone; self-service web or kiosk; via written correspondence; and face-to-face. It enables customers to interact with their local authority conveniently and helps remove avoidable contact and resolve requests at first point of contact.